You don't have to register to explore, but registering and creating an account will allow you to fully enjoy our site. Not only will shopping be easier, but your entire experience with us will become customized over time.

By creating an account, you can maintain an address book, review your order history, maintain wishlist and edit billing or shipping information.


If you have forgotten your password, please click the Forgot Password link on the Login page. Alternatively feel free to Contact Us.


When you register with, you will have the option to create your own address book. This feature allows you to store not only your shipping information, but also the names and addresses of people you frequently send gifts to. It's easy to add, change or delete information from your address list at any time. (Please note: the information that you store in your address list is for your use only).

Presently we allow you to add addresses only from UK to your address book, we do not ship outside the United Kingdom.

To add adddress into your address book, you need to input postcode of the desired address. We will provide you address suggestion and you can select from the list.


Order Status

Following your purchase, we will send an e-mail confirming the details of your order and the shipping method.

If you have a registered account with, it is easy to check the status of your orders. Simply go to Open Order under My Account. From there, click on any order for complete order details, including the tracking number.

You can also track your order by clicking on Track My Orders. Simply enter the order number and email address information to view the order details.

Shipping Status

You will receive a shipment tracking number with your shipment confirmation e-mail. Clicking on Track your order takes you directly to the urbanlondon website, where you can follow the progress of shipments.

You can also find the shipping status of any order by going to and entering the shipment tracking number.

If you do not have a account yet, set one up at My Account.

For assistance with your order please do not hesitate to Contact Us.


You can update or change the registered email address with urbanlondon by clicking UPDATE across email Id.

You can update or change the regitered phone number with urbanlondon by clicking UPDATE across Phone number.

If you would like to change the password which is saved across your registered email Id, you can change it here. You just have to enter current password and new password for confirmation.


Urbanlondon gives you reward points for all the successful transaction you make.

Every £ spent on urbanlondon gives you 100 UL Reward Points which is equivalent to 1£

Your reward point is credited to your cashback balance after 30 days of delivery. If the product is cancelled/returned then this period can vary accordingly. For any clarification on Reward points, please Read the Rewards Terms & Conditions or call our Customer Service Representatives at +44 (0) 207 993 4969.

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