CONDITIONS FOR RETURNS AND EXCHANGES:
- If you are not completely satisfied with an item purchased at urbanlondon.co.uk, you can return it to us within thirty (30) days of receipt of item(s) for an exchange or refund by following the steps outlined below.
- Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition.
- Returned or exchanged items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund or exchange will be processed for items that are returned incomplete, damaged or soiled.
- For more information, please check our Terms of Sales available at www.urbanlondon.co.uk.
- If you have any questions about the returns or exchange procedure, please do not hesitate to contact our Customer Assistance here.
HOW TO RETURN MERCHANDISE
How to Return by Mail
- Please return the item(s) using the original shipping box and packing materials. Please include each item(s) in its original packaging, together with a copy of your invoice, the hang-tags and any related accessories and instruction booklets, specifying the return item and the return reason.
- Original shipping charges are not refundable except for cancellations under Terms of Sale. In all other cases, we will reimburse shipping charges and return shipping charges for defective or incorrect items.
- You shall receive an e-mail notification upon the completion of the returns process.
If you have questions about the returns/exchange process, please Contact Us.
HOW TO EXCHANGE MERCHANDISE
- You can exchange an item purchased from urbanlondon.co.uk within 30 days of the receipt of your order items.
- Please return the item(s) to us by following the returns procedure as outlined in the above returns section.
- Please indicate on the return form the item to be exchanged, the reason for the exchange as well as the colour and the size of the new item requested.
- Availability of the requested replacement item cannot be guaranteed.
- Your replacement order will be sent to you via Standard Delivery. Shipping charges for the replacement order will be borne by customer.
- You will receive an e-mail notification once the exchange process has been completed.
- We will refund you the item price paid for the returned item, less any adjustments, shipping charges or credits that may have been subsequently issued (if any).
- Please note that if you return an item without a receipt or an invoice, we will issue a credit for the last known value of the item.
- All returns (including items purchased through the gift service) will be credited to the original purchaser's form of payment. The original purchaser's credit card account will be credited upon the processing of the returned item(s), and the credit should appear on the original purchaser's next bank statement.
- Refunds of items purchased with a reward point will be issued in the form of reward point.
- You will receive an e-mail notification once the refund process has been completed.
CANCELLING YOUR ORDER
Please note that once you place an order at urbanlondon.co.uk, there is a limited period of time during which you will be able to cancel your order until it is fully processed. If the cancel option is available, you will find a button next to your order on the open order section of order page at the following link: Click Here
If you have any questions or concerns, please do not hesitate to Contact Us for assistance.